Technical Support Representative

at SolarWinds (View all jobs)

Charlotte, North Carolina

Req ID: 200947

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!

Your Role:

A SolarWinds support representative is the main liaison between the company and its customers, providing technical support for their network management software. They must have expert knowledge of the company’s products and provide customer feedback to the development team. Support representatives may also help with fault finding and troubleshooting related to the setup and operation of a SolarWinds environment for customers under active maintenance.

Support representatives are responsible for answering technical support questions via telephone, email, and other means. They may also host secure remote sessions to work with customers and their environment. Support is provided primarily in English.

SolarWinds Technical Support is available globally 24 hours a day, seven days a week, 365 days a year. SolarWinds may transfer cases to the nearest Technical Support location to provide customers with the best response times and support experience.

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice