CIAM Technical Support

Manila, Philippines

Req ID: 200853

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!

Your Impact:

Respond to technical troubleshooting session with customers via chat, email and remote sessions, helping them to identify, troubleshoot and resolve technical issues with the Cloud Products
Coordinate the resolution of customer technical issues with advanced technical support, and internal development for all escalated product-related issues, including product enhancements, bug resolution, and overall product education
Manage and work support tickets via Salesforce
Effectively communicate technical information to non-technical customers
Contribute to our Knowledge Centered Service (KCS) by creating articles or documentations
Other related duties as appropriate and required
Reports to the Technical Support Manager

Your Experience:

Bachelor’s degree in Computer Science or equivalent education and/or work experience
At least 2 years experience in a support, familiar with development or operations role
Exceptional communications skills (written and verbal) to effectively communicate with technical audiences at all skill levels
Detail oriented, able to multi-task, troubleshoot, and demonstrated problem solving skills
Has good understanding of Linux or Windows
Basic knowledge with AWS (Amazon Web Services) and/or Azure

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice