Collections Specialist

at SolarWinds (View all jobs)

Manila, Philippines

Req ID: 202722

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!

SUMMARY OF ROLE

The Collections Specialist is responsible for managing a portfolio of assigned accounts and overseeing daily collections activities. This role involves collaborating with both internal and external customers to proactively identify and resolve issues that may hinder timely payment of accounts, thereby expediting cash collections.
The employee is expected to possess a thorough understanding of routines and procedures to effectively perform non-routine tasks and demonstrates initiative in carrying out routine work independently.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Include, but are not limited to, the following (additional duties may be assigned):
  • Manage a portfolio of assigned accounts receivable.
  • Identify and resolve problems that may delay the cash collection of accounts receivable.
  • Meet and/or exceed assigned collection targets.
  • Research, identify, and resolve unapplied payments.
  • Review contracts, orders, and invoices to reconcile and resolve customer disputes.
  • Ensure timely follow-up and regular updates to accounts receivable collection notes.
  • Manage the production and distribution of weekly reports on Top Accounts, which will be communicated to leadership teams.

 

RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS

  • A minimum of 2-3 years of demonstrated experience in managing credit card, cash collections, or accounts receivable portfolios.
  • Strong organizational skills to effectively support adherence to deadlines, with a keen attention to detail and proficient problem-solving and decision-making abilities.
  • Willingness to work extended hours as necessary for month-end and quarter-end closing processes.
  • A solid understanding of billing, collections, and receivable procedures is required.
  • Strong written and verbal communication skills are essential.
  • Exceptional attention to detail and the ability to perform job duties with a high degree of accuracy.
  • Excellent customer service skills are required, along with a high level of interpersonal skills to respond calmly and make rational decisions in stressful situations.
  • Proficiency in using a personal computer and relevant software, including but not limited to: Microsoft Office Tools (Excel, Word, and Outlook) and Netsuite.
  • Flexibility in work schedule as required.
  • Ability to work collaboratively as part of a team with peers and leadership within the organization.

 


PREFERRED REQUIREMENTS:

  • 4-year college degree in accounting, finance, or business management.

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice