Inside Sales Representative – New Logo – EMEA

Overview

SolarWinds is hiring an Inside Sales Representative (ISR) to support the ITSM business across EMEA, including SolarWinds Service Desk (SaaS) and Web Help Desk (on prem).

This role partners directly with a Senior Account Executive focused on new customer acquisition across Mid Market and Enterprise accounts in the region. The ISR is responsible for building pipeline through targeted outbound into net new logos, while also identifying expansion opportunities within the existing SolarWinds customer base that have not yet adopted Service Desk.

With over 300,000 customers globally, SolarWinds has a strong installed base across EMEA. This creates a unique opportunity to introduce ITSM into accounts already using SolarWinds for observability, database, or infrastructure management. The ISR plays a critical role in identifying these entry points and creating qualified opportunities for the field.

This is a high visibility, high impact role that requires strong prospecting discipline, attention to detail, and close partnership with field sales, marketing, and channel teams in a region with diverse markets and buying motions.

Responsibilities

• Partner closely with the assigned Senior Account Executive to drive consistent pipeline creation across the EMEA territory
• Identify and prospect net new organizations aligned to the ITSM ideal customer profile across priority countries and verticals
• Engage existing SolarWinds customers to identify accounts that have not adopted Service Desk and create expansion opportunities
• Execute outbound campaigns across phone, email, and LinkedIn to generate qualified meetings
• Qualify inbound and outbound leads and convert them into actionable sales opportunities
• Conduct account research to understand organizational structure, regional footprint, technology environment, and ITSM use cases
• Schedule discovery calls, demos, and meetings for the Senior Account Executive
• Maintain accurate tracking of activity, pipeline, and opportunity progression in Salesforce
• Partner with marketing and channel teams to support regional campaigns, partner-led initiatives, and events
• Support in region events, workshops, and partner activities to help generate pipeline
• Maintain disciplined follow up and progression of early stage opportunities

Qualifications

• 2–5 years experience in inside sales, SDR, or business development within SaaS or enterprise software
• Strong interest in building a long term career in enterprise sales
• Proven ability to generate pipeline through outbound prospecting and lead qualification
• Strong written and verbal communication skills across diverse audiences
• Highly organized with the ability to manage multiple accounts and priorities
• Comfortable operating in a fast paced, metrics driven environment
• Experience with Salesforce or similar CRM platforms
• Experience working across EMEA markets or with multi country territories is a plus
• Bachelor’s degree or equivalent experience preferred