Customer Renewal Conversion Specialist

Austin, Texas

Req ID: 202561

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!

Your Impact:

Guiding existing customers through the conversion renewal sales cycle, from initial contact to closing complex transactions
Working with customers to resolve any issues which may prevent them from maintaining a relationship with SolarWinds
Understand customer requirements and effectively communicate the SolarWinds value proposition, suggest suitable growth solutions, and negotiate pricing
Following up on assigned customer software renewal quotes and/or generate custom quotes and present to the customer
Manage, maintain, and communicate accurate customer and pipeline records within Salesforce to Sales/Renewals leadership
Operate internally as a liaison with cross-functional teams to share key customer feedback and insights to improve customer experience and further investments
Achieve monthly quotas and quarterly targets
Maintain volume with high call and email volume daily

Your Experience:

Passion for sales!
Results-oriented and customer-oriented mindset, with the ability to create a great customer experience.
Excellent communication skills both oral and written
Analytical and Problem-Solving experience
Knowledge of subscription models, Perpetual Support, SaaS, and cloud technologies is a plus
Enjoy working in a fast paced, team focused environment with the ability to multi-task and track multiple issues
Previous experience with NetSuite and/or Salesforce is a plus

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice