Community Specialist

About the Role

We’re seeking a Community Specialist to support the day-to-day operations of our award-winning THWACK community. This role is hands-on and execution-focused, helping ensure the community is safe, active, and rewarding for members.

You’ll work closely with the Senior Manager, Community and Advocacy, the Community Manager (Grade 7), and cross-functional partners to keep conversations moving, support programs like weekly pulse checks, monthly missions, community store fulfillment, and events, and provide an excellent experience for our customers, MVPs, and prospects.

This is a great role for someone who loves online communities, is detail-oriented, and wants to grow their career in community, marketing, or customer advocacy.

Responsibilities

Community Operations & Moderation

• Support the daily operations of the THWACK community platform
• Monitor discussions and activity; moderate content to ensure it aligns with community guidelines
• Respond to member questions, route issues to the right internal teams, and help keep conversations on track
• Maintain community spaces (forums, groups, categories, labels/tags) to keep content findable and organized

Programs, Missions & Engagement

• Execute weekly pulse checks and other recurring engagement programs (build posts from provided briefs, schedule, track participation, coordinate rewards)
• Support the build-out and execution of monthly missions and other campaigns defined by the Senior Manager and Community Manager
• Assist with basic social and marketing outreach for community programs (copy drafts, posting coordination, tracking results)

Store & Rewards Operations

• Support the THWACK Store by coordinating prize fulfillment, tracking inventory needs, and ensuring members receive rewards in a timely manner
• Maintain accurate records of points, redemptions, and shipments

Events & User Groups Support

• Provide logistical and operational support for virtual and in-person community events, user groups, and webinars
• Help with registration lists, reminders, Q&A moderation, follow-up posts, and content recaps in the community

Reporting & Administration

• Pull and maintain baseline community health metrics (activity, engagement, participation in missions and events) based on KPI frameworks defined by the Senior Manager
• Maintain documentation, FAQs, and internal process checklists for community operations

Qualifications

• 1–2 years of experience in community management, digital engagement, customer support, or a related role
• Strong written communication skills and a customer-first mindset
• Comfortable learning and using enterprise community platforms (e.g., Higher Logic, Khoros, Vanilla, etc.)
• Experience with moderation, online forums, or social media communities is a plus
• Familiarity with tools like Salesforce, Gainsight, or similar systems is a bonus
• Highly organized, detail-oriented, and comfortable managing multiple tasks and deadlines
• Able to work hybrid from our Cork, Ireland office

Why Join SolarWinds?

You’ll be joining a company with a loyal customer base, a thriving community, and a global team that values innovation, simplicity, and connection. Your work will help elevate one of the longest-running B2B tech communities in the world and give you a strong foundation for a long-term career in community and marketing.