Community Manager

at SolarWinds (View all jobs)

Austin, Texas

Req ID: 202470

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!

 

About the Role

We’re seeking a Community Manager to lead day-to-day execution across key programs within our award-winning THWACK community of 200,000 members. This role blends program ownership, internal stakeholder enablement, and cross-functional collaboration to drive meaningful engagement and business impact.

You will own major operational pillars of the community, including the MVP program, THWACK Store and rewards execution, user groups and events, and internal stakeholder enablement. You’ll work closely with the Senior Manager, Community and Advocacy on flagship community moments, helping turn strategy and goals into concrete campaigns, calendars, and deliverables.

The ideal candidate has experience running complex community or advocacy programs in B2B SaaS or enterprise tech and is comfortable operating as a senior individual contributor.

Responsibilities

Program Ownership & Internal Stakeholders

  • Act as the primary day-to-day community point of contact for Product, Support, Customer Success, Marketing, and Sales
  • Translate business goals and briefs from the Senior Manager into concrete community programs and execution plans
  • Own and evolve the THWACK MVP program – recruitment, selection criteria, recognition framework, communications, and ongoing engagement
  • Partner with the Senior Manager to build the calendar and content across programs and ensure execution across the team

User Groups, Events & Flagship Moments

  • Lead planning and execution for user groups, community-led events, and webinars, aligning to product and marketing priorities
  • Coordinate with Events, Product Marketing, and Advocacy teams on how to incorporate the community into broader company-wide efforts and flagship events. larger community moments
  • Ensure community programming is tightly integrated with product launches, roadmap milestones, and key brand moments

Growth, Social & Marketing Integration

  • Partner with Social teams to drive community membership growth, awareness, and participation across channels
  • Execute campaigns that tie community activity to marketing and demand-gen initiatives (product launches, thought leadership, advocacy stories)
  • Ensure consistent messaging and positioning of THWACK across SolarWinds digital properties

Community Operations & Team Collaboration

  • Provide day-to-day guidance, prioritization, and informal mentorship to Community Specialists and other support roles on the team
  • Support the Senior Manager in maintaining community operations, policies, and governance, ensuring a safe, inclusive, and brand-aligned environment
  • Partner with IT and Operations to propose and test improvements to community tools, integrations, and workflows

Measurement & Continuous Improvement

  • Execute against KPI frameworks and reporting rhythms defined by the Senior Manager, providing regular insights and recommendations
  • Use analytics tools to understand program ROI an recommend optimizations

Qualifications

  • 5–7 years of experience in community management, customer advocacy, customer marketing, or related roles, ideally in B2B SaaS or enterprise tech
  • Proven experience owning major community or advocacy programs (MVP/advocate programs, user groups, events, rewards, or similar)
  • Strong cross-functional leadership skills; able to partner effectively with Product, Marketing, Support, and Customer Success
  • Demonstrated ability to design and deliver engagement programs that drive measurable outcomes
  • Comfortable using enterprise community platforms (e.g., Higher Logic, Khoros, Vanilla, etc.) and analytics tools
  • Familiarity with Salesforce, Gainsight, ChampionHQ, or similar systems is a plus
  • Excellent communication, storytelling, and relationship-building skills
  • Able to work hybrid from our Austin, TX office

Why Join SolarWinds?

You’ll be joining a company with a loyal customer base, a thriving community, and a global team that values innovation, simplicity, and connection. In this role, you’ll help shape and deliver the next chapter of one of the longest-running B2B tech communities in the world and directly influence how customers experience SolarWinds every day.

 

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice