Senior Customer Renewals Sales

Summary: Join our dynamic EMEA renewal sales team as a Senior Customer Renewal Specialist at SolarWinds, where you will play a vital role in guiding customers through the renewal and conversion sales cycle. Your expertise will help maintain and grow customer relationships, ensuring they continue to benefit from our solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!

Responsibilities:

• Drive revenue retention and conversions through detailed funnel management, a scalable customer renewal engine, ensuring timely execution of agreements, and seamless customer experience.
• Work closely with channel partners to ensure the customer has access to their renewal and conversion quotes, and complete the order prior to expiration.
• Guide existing customers through the conversion renewal sales cycle, from initial contact to closing complex transactions.
• Work with customers and the channel to resolve any issues that may prevent them from maintaining a relationship with SolarWinds.
• Product roadmap and cost presentation to customers.
• Understand customer requirements and effectively communicate the SolarWinds value proposition, suggest suitable growth solutions, and negotiate pricing
• Follow up on assigned customer software renewal quotes and/or generate custom quotes and present them to the customer
• Manage, maintain, and communicate accurate customer and pipeline records within Salesforce to Sales/Renewals leadership
• Partner with account managers, sales engineers, and customer success teams to deliver consultative, value-led renewal conversations.
• Achieve monthly quotas and quarterly targets.
• Maintain a large volume of renewals with high call and email volume daily.

Required Skills:

• Passion for sales and a results-oriented, customer-focused mindset
• Ability to create a great customer experience
• Excellent communication skills, both oral and written
• Analytical and problem-solving experience
• Skilled at forecasting and pipeline management.
• Experienced in the software industry with knowledge of different licensing models, including on-premises, subscription, and SaaS.
• A trusted advisor; demonstrated success in working with channel partners to drive retention and growth.
• Enjoy working in a fast-paced, team-focused environment with the ability to multi-task and track multiple issues
• Previous experience with CRM – NetSuite and/or Salesforce are a plus
• Experience in EMEA market is a plus.