Deployment Services Engineer

Manila, Philippines

Req ID: 202055

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!

Overview:

As a Deployment Services Specialist, you will play a crucial role in ensuring the successful deployment of our company’s software products to clients. You will work closely with both internal teams and external clients to coordinate and execute deployment plans, ensuring seamless integration and optimal performance. Your expertise will be pivotal in troubleshooting deployment-related issues and supporting clients throughout the process.

Key Responsibilities:

Deployment Planning: Collaborate with project managers and other stakeholders to develop comprehensive deployment plans tailored to each client’s needs and requirements.
Implementation: Execute deployment plans, including software installations, configurations, and integrations, while adhering to established timelines and quality standards.
Client Interaction: Serve as the primary point of contact for clients during the deployment process, providing regular updates, addressing concerns, and ensuring satisfaction with the deployed solutions.
Technical Support: Provide technical support and guidance to clients during deployment, troubleshooting issues, and resolving any challenges that may arise.
Documentation: Maintain detailed documentation of deployment processes, configurations, and client interactions to facilitate future deployments and enhance knowledge sharing within the team.
Training: Conduct training sessions for clients to ensure they understand how to effectively use the deployed products or services, maximizing their value and promoting user adoption.
Continuous Improvement: Identify opportunities to streamline deployment processes, enhance efficiency, and improve the overall client experience.

Qualifications:

Technical Proficiency: Demonstrated proficiency in relevant technologies, platforms, and tools related to deployment services, such as software installation, configuration management, and system integration. Familiarity with TCP/IP, DNS, DHCP, VPN, LAN/WAN, VLAN, SNMP. Experience with Windows, Linux operating systems.
Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively interact with clients, internal teams, and stakeholders at all levels of the organization.
Problem-Solving Ability: Strong analytical and problem-solving skills, with the ability to quickly diagnose and resolve deployment-related issues in a fast-paced environment.
Project Management: Solid project management skills, including the ability to prioritize tasks, manage timelines, and coordinate resources to ensure successful deployments.
Customer Focus: A customer-centric mindset with a commitment to delivering exceptional service and support to clients throughout the deployment process.
Adaptability: Flexibility to adapt to changing requirements, priorities, and environments, while maintaining a high level of professionalism and performance.
Bachelor’s Degree: A bachelor’s degree in computer science, engineering, or a related field is preferred, along with relevant certifications in deployment technologies or project management.

Experience:

Previous experience in deployment services, software implementation, or technical support roles is highly desirable.
Previous experience with network monitoring software.
Familiarity with deployment automation tools, version control systems, and cloud platforms is a plus.
Experience working in a client-facing role or customer support environment is advantageous.

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice