Associate Customer Renewals Sales Specialist

Manila, Philippines

Req ID: 201979

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!

Summary: The Customer Renewals Sales Specialist at SolarWinds plays a key role in maintaining customer relationships by managing a large volume of renewals. The specialist is responsible for ensuring customer satisfaction, resolving issues, and achieving sales targets while maintaining accurate records and communication.

Responsibilities:

Maintain a large volume of renewals with high call and email volume daily, minimum 30 per day.
Ensure accurate customer master records, including licenses, software expiration dates, and contact information.
Work with customers to resolve issues that may affect ongoing relationships with SolarWinds.
Follow up on assigned customer software renewal quotes and generate custom quotes for presentation.
Verify pricing, licenses, and expiration dates with customers and resellers globally.
Resolve order issues with customer service and order management teams.
Manage pipeline, forecast, and commit deals accurately on a daily and weekly basis.
Perform additional administrative support duties as requested.
Achieve monthly quotas and the cumulative target.

Required Skills:

Competent use of Microsoft Office Applications for internal and external engagement.
Effective professional communication skills are required to achieve set targets.
Experience in a similar role or sales environment is beneficial.

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice