Associate Order Processor

Austin, Texas

Req ID: 201775

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!

Position Overview & Objective

As an Order Processor with SolarWinds, you will be part of a global team processing a high volume of orders and working closely with sales to resolve order issues. You will be an expert at navigating systems and will thrive in a fast-paced environment. Employee has some knowledge of routines and procedures in order to carry out different tasks which might involve numerous steps. Assignments provided include general expectations, deadlines, and priorities.

Primary Responsibilities

•Processes orders of increasing range and complexity.
•Timely delivery of customer purchases through license key generation.
•Adheres to departmental guidelines and policies.
•Accountable for meeting defined standards for quality and productivity for all transactions.
•Brings questions on orders to the senior team member or the team lead.
•Handles a high volume of orders and is responsible for processing accuracy & efficiency.
•Collaborates with sales and other cross-functional organizations on sales order issues.
•Helps with additional projects and tasks related to Global Revenue Operations as they arise.
•Customer service focused and a positive attitude when dealing with internal and external customers.
•Ability to focus on the desired result of one’s own or one’s unit’s work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them.

Basic Qualifications

•Strong organizational skills to effectively assist with adherence to deadlines, attention to detail, and strong problem-solving and decision-making
•A strong attention to detail and the ability to complete job duties with a high degree of accuracy
•Excellent customer service skills required, including the ability to respond calmly and make rational decisions in stressful situations
•Flexibility in work schedule when required
•Microsoft Office, SFDC, NetSuite, Zuora, or other CRM applications

Preferred Qualifications

•1-2 years of demonstrated experience in sales support, sales operations, data entry or order management

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice