Collections Manager

Your Impact

The SolarWinds Collections Manager will lead a team to achieve high performance and enhance the customer experience while maintaining a “get-it-done” attitude. The emphasis will be on maximizing cash flow, reducing delinquent balances and bad debt, and reducing DSO.

Your Role:

• Demonstrates strong people management skills, creates and leads a high-performance collections team, promotes career development, and effectively trains, coaches, and counsels employees. • Track the execution of credit/collections operations, and report regularly to senior leadership. 
• Knowledgeable in systems integration design, to build, synthesize, and implement technological applications that are customized to meet an organization’s needs. Together with professionals in the IT department, test and authenticate software to determine suitability before integration into the company’s main system. • Ensure the Collections team is following the SolarWinds Collection process with a focus of reducing DSO and maintaining Exceptional Customer Service.
• Work with customer service, sales, and other internal departments to uncover and resolve disputes, collect past-due amounts, and ensure customer satisfaction.
• Recommend accounts for Legal/Agency actions, prepare and validate information, and attain proper approvals.
• Ensures coordination and control of all credit decisions and collection strategies with appropriate managers, sales organizations, and finance leaders.
• Ensures accounts receivable cash flow targets are achieved; communicates cash flow issues with the finance, sale,s and leadership teams, performs cash forecasts and variance analysis.
• Drives and Reports on achievement of performance metrics including individual metrics, past due receivables, disputes, and Days Sales Outstanding (DSO) targets.
• Participate and run meetings as required, including a monthly Collections review with the Sr. Manager and business segment AR reviews
• Support additional projects and tasks related to Global Revenue Operations as they arise

Your Experience

• Bachelor’s degree in Business, Finance, Accounting, or a related field is required.
• 5+ years managing a decentralized team and building and developing a team.
• 5+ years’ credit and collections experience with a large customer base, high transaction volume, and prior SaaS experience preferred
• Impeccable interpersonal communication and client-facing skills, including the ability to expertly convey information in non-technical terms with professionalism and confidence. • Advanced knowledge of the Microsoft application suite is required.
• Ability to work in a fast-paced, open environment and with cross-functional teams.
• Experience using ERP/accounting systems required: NetSuite is preferred.

COMPETENCIES

• Customer Focus
• Taking Ownership and Responsibility
• Leading and Developing Others
• Managing Performance and Promoting Teamwork
•  Planning and Decision Making
• Negotiation – Bring others together and try to reconcile differences