Senior Training Coordinator

at SolarWinds (View all jobs)

Manila, Philippines

Req ID: 201626

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!

Your Impact

  • Manage the Learning Management System (LMS) and other training systems
  • Rendering and publishing of content (video, SCORM, and other)
  • Testing content and LMS system changes
  • Acquire, publish, and maintain third-party technical training content to meet business needs
  • Maximize training quality with surveys and other student feedback metrics
  • Create and maintain standard reports and dashboards
  • Understand the Customer Support Organization processes, systems, capabilities, and limitations
  • Work with Customer Support, Customer Success, Development, Testing and Product Management teams
  • Assist the training team on training projects
  • Own and run ad-hoc training projects
  • Solves issues and problems
  • Manage the big picture while continuing to focus on the details

 

Your Experience

  • Bachelor’s Degree – Business or technical discipline advantageous
  • Excellent verbal and written communication skills with strong time management ability
  • Strong computer and technical skills
  • Strong communication skills, both written and verbal
  • Well-developed interpersonal skills and the ability to interact with multiple areas of the company
  • Resourcefulness in anticipating and meeting the needs of a busy team
  • Ability to manage multiple ongoing projects and day-to-day activities
  • Must be able to work in a fast-paced, dynamic environment, under pressure, and with a high degree of professionalism delivering high quality results on time.
  • Must be comfortable in an environment of changing technologies and processes, and ability to adapt to new ways of working.
  • Flexible working hours to work with teams in multiple Geographic locations
  • Good Troubleshooting and Analytical Skills
  • Ability to work on own initiative and effectively in a team environment

 

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice