Senior Solutions Engineer

Your Role:

We are seeking a highly motivated and skilled ITSM Solution Engineer to join our dynamic team. The ideal candidate will play a critical role in designing, implementing, and supporting IT Service Management (ITSM) solutions tailored to meet our clients’ needs. This role requires a strong understanding of ITIL principles, ITSM tools, and excellent communication skills to bridge technical and business requirements.

We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!

Your impact:

• Perform technical pre-sales activities in support of the SolarWinds products including:
• Conduct online/onsite product demos to solve customer’s business problems/pain/challenges.
• Executing and managing POCs remotely/onsite addressing technical risks, questions or concerns.
• Building positive relationships with key stakeholders throughout the sales cycle
• Respond to RFPs and RFIs.
• Maintain and continue to have an advanced technical understanding of the SolarWinds products and surrounding technologies.
• Provide training to other team members and different departments internally where necessary.
• Actively identify technical gaps and update/enable SolarWinds distributors/partners.
• Working closely with Marketing, Sales, Product Management, Solution Engineering, Support, and Customer Success teams.
• Presenting at partner events, webinars, and conferences.
• Ability to travel within the region as needed.

Your experience:

• Bachelor’s degree in a relevant Business or Computing discipline or 3+ years’ experience in ITSM solution engineering or similar role.
• Understand each customer’s business, operations, and industry including the strategic business and technology goals.
• Excellent oral and written communication and presentation skills.
• Ability to work with little or no supervision and thrive in dynamic, fast-paced work environment.
• Knowledge and experience in managing and maintaining one or more of the following:
• Proficiency in ITSM platforms such as ServiceNow, BMC Remedy, Cherwell, FreshWorks, SolarWinds.
• Configure, deploy and integrating ITSM platforms such as ServiceNow, BMC Remedy, SolarWinds Service Desk
• Strong understanding of ITIL frameworks and their practical application.
• Experience with scripting and automation tools (e.g., PowerShell, JavaScript, Python).
• Familiarity with APIs, system integrations, and data migration.
• Business-level English skills.

Bonus Points:

• Deep understanding of SolarWinds ITSM solution or other observability tools.
• Knowledge and experience in managing and maintaining industry leading ITSM solutions such as ServiceNow.
• ITIL certification.