Customer Retention, Renewal Sales – Specialist

Manila, Philippines

Req ID: 201386

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!

Your Impact:

The Customer Renewals Sales Specialist will:

Maintain a large volume of renewals
High call and email volume daily, minimum 30 per day
Maintaining accurate customer master records including licenses, software expiration dates, shipping address, updating customer contact information
Working with customers to resolve any issues which may be preventing them from maintaining a relationship with SolarWinds
Following up on assigned customer software renewal quotes and/or generate custom quotes and present to the customer
Verifying pricing, licenses, and expiration dates with customers and resellers globally
Resolving order issues with customer service and order management
Responsible for accurately managing pipeline, forecasting, and committing deals daily and weekly
Performing other administrative support duties as requested
Achieve monthly quotas and cumulative target
Competent use of Microsoft Office Applications for internal and external engagement
Effective use of professional communication to achieve targets set
SolarWinds reserves the right to add or to change the employee’s duties in accordance with its business needs

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice