Customer Retention and Expansion Specialist – Service Desk

at SolarWinds (View all jobs)

Austin, Texas

Req ID: 201285

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!

Your Role:

Do you have a passion for selling? Do you want to earn uncapped commissions? Do you love “all things” tech and want to learn more about IT Software? Do you want to use your tech knowledge to develop new sales opportunities? If so, SolarWinds is seeking an enthusiastic self-motivated ISR to join our thriving expansion team. SolarWinds provides powerful and affordable IT management software to more than 250,000 customers worldwide – from Fortune 500 enterprises to over 300,000 small businesses. We meet the diverse and unique needs of many of our existing customers. We scale to meet agency needs for continuous monitoring, cyber security, network operations, compliance, data center operations, and IT consolidation.

Your Impact:

  • Engage directly with IT decision makers from a variety of enterprises and locations.
  • Use a consultative approach to make warm calls with existing customers to understand their current needs, focused on retention of existing business and creating expansion opportunities.
  • Partner with sales engineering to conduct technical and non-technical online web product demonstrations.
  • Identify the best platform fit for the customer and cross-sell and up-sell opportunities, while building and maintaining customer rapport.
  • Strategically identify renewal, new business, channel partnership, and local market opportunities.
  • Provide superior customer service when assisting potential customers during their evaluation process. Create quotes and new customer accounts, coordinate with channel partners, and close sales.
  • Maintain accurate customer records and activity and pipeline reports within Salesforce.
  • Meet or exceed quarterly sales quota.

Your Experience:

  • 2-3 Years of Sales Experience
  • Passion for selling
  • Enthusiastic and “self-starter” approach
  • Demonstrable record of sales success against quota
  • Ability to communicate effectively (oral and written)
  • Strong interpersonal skills
  • Previous experience working at a value-added reseller or distributor
  • Proficiency with CRM tools, preferably Salesforce
  • Proficiency with Microsoft Office (Exchange, Power Point, Excel, etc.)

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice