Field Solutions Engineer

at SolarWinds (View all jobs)

Germany Remote

Req ID: 201217

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!

Your Impact:

  • Key Member of the Enterprise Sales team performing pre-sales support activities in support of the company’s products
  • Conducts online and on-site product demonstrations and webinars
  • Answers technical questions from potential customers and channel partners
  • Engages in discovery sessions with customers to understand their business needs and technical requirements / pain-points etc. & designing and implementing solutions to meet those needs (e.g. client’s current infrastructure and recommending upgrades or changes to improve performance and scalability, as well as working with the client to define project scope and timelines, and ensuring that the project stays on track and on budget)
  • Articulates the value proposition of the solution in the context of the customers requirements
  • Maintains and continually upgrades technical understanding of products and provides training to other team members where necessary
  • Advise Inside and Outside Sales in all technical pre-sales support functions, providing technical advice to sales and Partners on the best solutions to fit customer requirements
  • Performs pre-sales technical support duties, including product configuration and troubleshooting of customer issues
  • Convey customer feedback including feature requests and product issues to Product Management and Development teams
  • Presents at partner events and trade shows
  • Travel to partner sites for training
  • Be on-site with key customers in the region
  • Communicating with the customer throughout the project provide ongoing support and maintenance once the solution is deployed

Your Experience:

  • 4 years sales experience is preferred
  • 5 years experience working in a pre-sales role
  • A strong mix of technical ability, sales and customer interaction skills
  • Exceptional oral and written communication and presentation skills are critical
  • Substantial experience in one or more of the following: Observability, ITSM, Database Management, Networking & Security Solutions
  • We like to see development learning so if you have any certifications/accreditations that are relevant we would love to see them
  • Experience with cloud-based technologies, AWS and Azure IaaS, PaaS, SaaS is a plus
  • Based in Germany
  • Fluent in German and English 

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice