Sales Development Representative – International (Thai Speaking) based in Manila

Your Role:

As a Sales Development Representative (SDR) at SolarWinds, you lead the creation and development of new sales opportunities and demand generation from various software products. Working closely with marketing and sales teams to nurture, qualify, and close leads. SDRs at SolarWinds are an important customer-facing channel for the company and represent SolarWinds to prospective and existing customers. It is important to have a good technical understanding of software tools for IT Professionals and be able to communicate complex product benefits.

Your Impact:

• Develop and manage prospects and assess sales through daily/weekly/monthly follow-ups.
• Respond to customer inquiries on pricing, product functionality, demos, etc. Partner with cross-functional teams to address more complex inquiries and seek out support when necessary.
• Develop new, creative sales strategies and overcome objections by leveraging deep knowledge of product features, benefits, and the SolarWinds value proposition.
• Position self to understand the management and monitoring needs of the customer.
• Manage and track accurate customer and transactional information in Salesforce.com and Outreach.io.
• In addition to providing detailed status reports, participate in regular meetings with product management teams and articulate customer and market feedback to department leadership.
• Meet monthly quality and quantity pipe build and closed-won metrics.
• Manage the end-to-end processes for lead qualification and management.
• Partner with sales team to escalate larger enterprise transactions (greater than $5000)

Your Experience:

• 2+ years of outbound driven phone sales experience; technical or software space preferred
• Will handle Thailand Clients
• Fluent in Thai and English
• Excellent customer service and problem-solving skills; excellent communication skills, both oral and written
• Proven success rate of exceeding quota
• Good computer skills: previous experience with CRM – Outreach.io and/or Salesforce.com is a plus
• Ability to balance persuasion with professionalism; possess the motivation to grow and win, individually and as part of a team
• Ability to multi-task and track multiple issues; highly organized and adaptable to changing priorities
• Ability to thrive in a fast-paced, team-focused environment
• Strong organizational skills: ability to work autonomously while maintaining focus and work ethic
• Motivation to grow and win, individually and as part of a team (aka. Failure isn’t an option)

Accountability/Expected Behaviors:

• Effective communications both verbal and written with internal and external customers.
• 100+ inbound/outbound calls per day.
• Land, expand, and retain customers through prompt email/phone response.
• As a Sales Associate for SolarWinds, you will be accountable for being passionate and doing your life’s best work.
• Must be on time during the phone queue during your assigned shift.
• You will maintain positive working relationships with colleagues, and internal, and external customers.