Technical Writer

at SolarWinds (View all jobs)

Austin, Texas

Req ID: 201039

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!

Your Role:

At SolarWinds, our customers come first. The IT pros who use our products every day are relying on us to help them get their products installed and configured quickly and show them how to get value from our powerful tools. The Technical Content team provides the instructional materials our users need to get the most value out of our products, including guides explaining how to install, get started with, and use our products. The Technical Content team operates globally, following a flexible hybrid schedule that balances team collaboration with dedicated work time.

Your Impact:

  • Develop scripts, small applications, and tools that automate the Technical Content team’s processes and encourage consistency and quality.
  • Work closely with UI, web development, and infrastructure teams to coordinate improvements for the documentation site. Champion the site and team’s needs, ensuring seamless collaboration.
  • Implement designs and features to enhance the UI and functionality of the site. Your role will contribute to making the site more user-friendly and efficient.
  • Actively assess team processes and workflows to identify areas for improvement. Implement changes that enhance efficiency and effectiveness.
  • Serve as the lead writer for select SolarWinds products. Develop and maintain product user guides, release notes, and support articles to provide valuable information to users.

Your Experience:

  • Strong communication and interpersonal skills for collaborating with various teams within SolarWinds, including Technical Content, Development, Infrastructure, Support, and others involved in product delivery to the IT community.
  • Strong technical aptitude, with an ability to learn new software and processes quickly.
  • Excellent writing and comprehension skills, with a deep understanding of grammar, content organization, and American English.
  • Ability to describe complex, technical concepts and procedures clearly and accurately.
  • Proficiency with scripting and coding in common languages, such as JavaScript, PHP, Python, and PowerShell.
  • Experience with HTML and CSS, and familiarity with best practices for web content.
  • Demonstrate the ability to effectively manage a varied workload while thriving in a fast-paced environment. Your flexibility and adaptability will be essential for success in this role.
  • Equivalent experience in lieu of a Bachelor’s or Master’s degree in English, Communications, or a related field is acceptable, with a degree in those fields considered a bonus.
  • Experience working as a technical writer in a software technology environment is desired.
  • Experience with help authoring tools, such as MadCap Flare or Adobe Robohelp, and with source control systems, such as Git, is desired.

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

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