Customer Operations Project Manger

Bangalore, India

Req ID: 200212

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!

Job Description

We are seeking a Project Manager who will be part of the Customer Operations PMO responsible for the delivery of projects for SolarWinds’ Support, Customer Success and Services groups within a global environment.

The Project Manager will be required to manage and co-ordinate all project activities from initiation to implementation including Project kick-off, requirements analysis, working with the implementation teams on solution design and development, user acceptance testing, post implementation review, status reporting and lessons learned. This individual will work on multiple projects while leading and co-ordinating cross-company teams responsible for the overall delivery of an assigned project. The ideal candidate will have a proven ability to work in a team as well as an ability to work independently. Organisation skills are a must.

Your Impact:

Manage multiple projects simultaneously, ensuring all project timelines and deliverables are met
Engage with stakeholders to determine project scope
Set and manage stakeholder expectations
Accountable for project documentation including project plans, project charters, requirements specifications and test documents.
Work closely with the implementation teams on the solution design and testing
Coordinate stakeholder User Acceptance Testing
Prepare training material and documentation of new processes
Close project by working with stakeholders to ensure the expected benefits were delivered

Position Requirements:

1 to 3 years project management experience

· Fluent in spoken and written English

Excellent verbal and written communication skills with strong time management ability
Strong communication skills, both written and verbal
Ability to work independently and in a team environment across geographical boundaries
Ability to work under pressure to tight deadlines, with a drive and commitment towards project delivery
Strong organisational skills with the ability to perform project tasks effectively, while managing time and priorities
Confident with preparing presentations, proposing solutions and driving decisions
Ability to handle multiple projects and assignments

Desirable:

· Project Management qualification – PRINCE2 Foundation & Practioner, PMP

· Experience with Salesforce, Gainsight, JIRA

Attractive Package:

Friendly, fast paced atmosphere
International working environment in a growing company
Work with innovative technologies & solutions

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice