Intern Helpdesk Analyst

Brno, Czech Republic

Req ID: 100032

At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!

Your Role:

This position is part of our Global Internship Program, which gives chance to new talents show themselves and with our support improve and thrive. It is an on-site paid internship on our site in Brno in The Czech Republic. The length is limited – for 3 months, from the 1st of July 2023 until the end of September 2023, for full-time employment – 40 hours per week. This internship cannot be done remotely.

Responsibilities:

Responsible for asset lifecycle management
Provide first-level assistance to internal resources
Provide a high level of professionalism when dealing with employees
Will be required to document, track and monitor the issues to resolution.
Provide hardware troubleshooting of laptops, desktops, and misc. electronic devices.
Configure and deploy desktop/laptop, create various accounts, provision phone,
Provide Microsoft desktop support
Deployment of new machines (laptops, desktops)
Manage Administrative local privileges on desktops/laptops
Install and configure desktop OS’s (Windows 10 and Mac OS) for various scenarios.
Install, configure, and support Office 365
Install and manage security software on desktops
Support VPN users
Assist in the administration of the Active Directory

Qualifications:

Should have some experience with Microsoft Windows 10/11, Microsoft Office 365, and Help Desk / Desktop Support experience Oral and written Czech and English communication skills

Nice to have some experience with Apple iOS (iPhone & iPad), and an understanding of Network Protocols i.e. (TCP/IP, DNS, DHCP etc.)

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice